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HOME THEATER 2U > Frequent Ask Questions

Frequent Ask Questions

The following lists are compiled from frequently asked questions by our customers. Hopefully they will answer some of your questions as well.

If you have further questions regarding speakers & HomeTheater 2U, please feel free to contact us at info@hometheater.com, and we will give you our best response.

About Hometheater 2u

Are you a new company?
Why do you sell speakers through internet?
Do you have any testimonials from users?
What is a Risk-Free Trial?
What is your warranty?
Do you have anything on sale?
I am not familiar with your products, are there any specials for first time buyers?

About Products

Why should I buy from HomeTheater2U?
What are you selling?
I am not cultivated in technology, what do these specifications mean?
Where can I test your speakers?
Can I mix & match the speakers?
Do I need a subwoofer?
Are high performance cables worth the high price?
How does your "FREE speakers cables" offer work?

Order, Shipping & Return

What is the shipping cost?
When will I receive my order?
How do you ship the order?
Can you ship to APO/FPO, P.O. boxes or international addresses?
Will you charge sales tax and other related costs?
How do I know if my order has shipped?
How do I track my order?
How does Freight Delivery work?
How do I return my order?
What is your return Policy?



Are you a new company?

No, we have had experience in designing, developing, and manufacturing high-end audio products for more than 20 years. Many high-end, name brand products come from our source, but due to undisclosed and OEM agreements, this is all we can say.

Our brand names FBS (Firebird Sounds) and Phoenix have been well received and recognized among various international trade shows, magazines, and audio enthusiasts since 1992.

In order to introduce our high performance products with the lowest possible prices to a more general public, we decided to launch a web site to sell our products directly through the internet in the U.S. market. Now you can also benefit from the best performance to price ratio in the business.



Why do you sell speakers through internet?

In order to introduce our high performance products with the lowest possible prices to a more general public, we decided to launch a web site to sell our products directly through the internet in the U.S. market. Now you can also benefit from the best performance to price ratio in the business.

By selling directly through the internet, we can offer high quality speakers at low prices. We do this by cutting out the middle men: the retail stores, sales representatives who work on commission, marketing and advertising personnel, and other distributors and sellers.

We strongly believe and most experts agree: The best way ( or the only way ) to buy speakers is to audition them in your own room and use them with equipment & soundtracks you know well; Besides, what could be easier than having speakers delivered right to your door?



Do you have any testimonial from users?

Yes and no; we have seen many sites flooded with testimonials that even professional advertisement writers can't outwrite. We feel the only legitimate testimonials are the ones that provide contact information. However, we respect the privacy of our customers and will not reveal such information.

In replacement of testimonials, we have provided critiques from leading international audio magazines. Hopefully they can give you an objective preview of our products.



What is a Risk-Free Trial?

FBS and Phoenix speakers come with a 30-day, no hassle, money back guarantee. Now you can experience these high performance systems in the comfort of your own home risk free.

If for any reason you are not satisfied with your FBS or Phoenix speakers, we will give you your money back! Just ship your undamaged, unharmed speakers back to us in their original packaging within 30 days of purchase, and we will refund your credit card for the speakers' price along with the shipping costs.

Please note that return shipping charges are your responsibility ( we have to do this to prevent the ordering system been abused ). However, we can arrange for UPS to pickup the speakers and charge you the same low flat fee as the shipping cost to your address. The rest of the actual shipping cost is on us.

Returned speakers must be in their originally packaged condition and be appropriately authorized or they will not be accepted. You may obtain an authorization number by emailing us at return@hometheater2u.com, or calling us at (480) 838-3881. You will receive further instructions from us after receiving our authorization.



What is your warranty?

Here at HomeTheater2U, we understand that your purchase of our products is an investment in our quality and service. Therefore, our FBS and Phoenix speakers come with a Five Year Warranty.

If your speakers fail to function properly during the warranty period, we will replace or repair them (at our discretion) if there are no signs of mistreatment or misuse.

We built them, so we'll fix them!
We believe in our quality and our warranty proves that!

Other name brands sold at HomeTheater2U will be under the standard manufacturer's warranty. Before returning any merchandise to HomeTheater2U, please call us at (480) 838-3881 or email us at info@hometheater2u.com to acquire an authorization number and further instructions.

  • Shipping charges to HomeTheater2U will be paid by the customer.
  • Shipping charges to the customer will be paid by HomeTheater2U.

Warranty will be automatically registered at the time of ordering for FBS and Phoenix products. There is no need for additional paperwork.



Do you have anything on sale?

What we offer here are rock bottom direct prices from the manufacturer. We don't have gimmick sale price. However, occasionally we have specials that offer even more savings on products already at a great value!

The items shown on the special page are constantly changing, so what you see today may or may not be available tomorrow, including show floor displays, trade show speakers & equipment, scratch & dents, clearance and open boxes.

All the speakers in the special page are sold under our usual 30-day guarantee and 5-year warranty. It may take an extra 2-3 days for special items to ship.

To ensure you won't miss any special offers, sale promotions and new products updates, subscribe to our newsletter HERE.



I am not familiar with your products, are there any specials for first time buyers?

If you are not familiar with our products, we will make it even easier for you.

For a limited time only, we'll pay all the shipping cost to return the following item(s) , so you can have a "peek" of our fine products & great values. (Sorry, this special offer does not apply to shipments to/from Canada, Alaska and Hawaii.)

  • One pair of bookshelf speakers or
  • One pair of surround speakers or
  • One center speaker or
  • One subwoofer

Please call or E-mail us to arrange for UPS pickup. We will not pay for return shipping costs that are not pre-arranged & pre-approved by us. If you have any questions about our guarantee, please feel free to call us at (480) 838-3881, or email us at info@hometheater2u.com.



Why should I buy from HomeTheater2U?

This is a simple question, with a simple answer. You should buy from HomeTheater2U because we offer the highest quality speakers with the lowest price.

No Middle Men

This is an often overused and cliché saying, but for us, it's true! We can offer such high quality speakers at such low prices because we cut out the middle men: the retail stores, sales representatives who work on commission, marketing and advertising personnel, and other distributors and sellers.

We are the Manufacturer & We are Focused

We offer our FBS and Phoenix speakers at the manufacturers' price, because we are the manufacturer. We are not flashy salesman, we do only the things we do best-----Design, Develop and Manufacture the Cabinet Speakers. We also manufacture some accessories to ensure the overall performance of our systems and to avoid the usual over-price accessories.

Lower Price

Why pay the same price for a less capable product when you can get a higher quality one from us? We also carry other name brand products, but only if they have the same supreme quality and we have the channel to get the lowest possible prices. Then, we pass the great savings on to you,---our customer. You can find them right here: the same name brands, from the same source, but with a different, lower price.

Different Attitude

We regard speaker not just a electric device but a fine music instrument. We don't want to merely impress you with great specification like a meter-man, but to gratify you in every sense like a live performance! This attitude induce us to artfully blended together with a lavish heirloom grade appearance & careful hand craftsmanship. It provides the ultimate performance that technology allows and reflects the mind-set of a perfectionist in music instrument making, while remaining cost-effective conscious.

Best Way to Audition Speakers

We strongly believe and most expert agree: The best way ( or the only way ) to buy speakers is to audition them in you own room, to use with equipment & soundtracks you know well; Besides, what could be easier than having speakers delivered right to your door?

Great Professional Help

Other than offering high quality speakers at low prices, we also offer great assistance. After receiving your HomeTheater2U speakers, you can call us at (480) 838-3881 or E-mail us at tech@hometheater2u.com for any help you might need in setting up your home theater system.

Risk -Free Guarantee

Finally, we present a strong commitment after you have purchased your HomeTheater2U speakers. To make sure that you are satisfied with your purchase, we offer a 30-day money back guarantee, as well as a five year warranty, just in case anything should go wrong.



What are you selling?

We carry five different lines of home theater speakers with specific emphases, as well as special music listening speakers. Our special music listening speakers are often overlooked because of the popularity of our home theater systems, but you don't know what you've been missing. Our subwoofers have Specially Engineered Bass-Reflexes with Passive Radiator Designs, which are not only powerful, but also produce more uniform sound waves.

To ensure the overall performance of our systems, and to avoid the usual overpricing of accessories, we have developed and manufactured our own high performance cables and stands to sell exclusively with our systems. Due to the high praise and demand of these products from its users, we have now decided to sell these accessories to the public to pass on the savings to you.

Last but not least, we have imported the brand new Marantz VP-12s2 DLP, arguably the best projector in the world, under the original manufacturer's warranty. We offer unbelievable savings on this product, compared to the over-inflated price in the U.S. market. The money you save can even buy you a good set of home theater speakers (from us, of course)!



I am not cultivated in technology, what do these specifications mean?

We are not trying to bore you with technical stuff. The reason for our lengthy description is to show you we know our craft and there is nothing to hide, and also to let you know our products are by no means inferior to name brand high end speakers which cost a few times more.

You can click the Ask Expert link to Find out detailed meanings & applications of the Technical Terms; or simply click any Technical Term in descriptions to pop up a quick reference window. (You can minimize the popup window for future technical references to save loading time)

We don't want to merely impress you with great specifications, but to gratify you in every sense like a live performance! As we have constantly been reminding you, the best way (or the only way) to buy speakers is to audition them in your own room and to use them with equipment & soundtracks you know well; Besides, what could be easier than having speakers delivered right to your door? For this reason we offer a 30-day risk free trial.



Where can I test your speakers?

We strongly believe and most experts agree: The best way ( or the only way ) to buy speakers is to audition them in your own room and use them with equipment & soundtracks you know well; Besides, what could be easier than having speakers delivered right to your door?

Now for a limited time you can enjoy and experience our speakers in the comfort of your own home risk free, without the distortions or pushy salesmen of a show room. After all, your home is the place where you and your family will enjoy our speakers. We're sure that you can easily show off your system to your friends, and impress them with the savings you received from buying from us, as well as the high quality of your new speakers.

We understand that there are many different preferences and tastes among audiophiles, but our products are comparable with other name brand products that may cost a few times more. Everyone will prefer our low prices and high quality. We are so confident with our speakers that we offer a 5-year Warranty!



Can I mixing & matching the speakers?

Each speaker is uniquely designed, timbre matched, and seamlessly coordinated in its own system; in order to ensure the most impressive sonic attribute and true cinema experience, we strongly encourage you to mix & match only in the same series of speakers.

If your order includes 5 speakers, and one subwoofer, you are entitled to receive a set discount. (subwoofer not required in Chopin SA & LE series)

Our ordering system is not able to recognize all mixed sets; however, we will personally review each order and apply a set discount when appropriate. The actual charged amount is not reflect in the order pages, and the discount may be different than the standard 5.1 set. You can also E-mail us at order@hometheater2u.com to find out if a discount is applicable for your mixed set.



Do I need a subwoofer?

It really depends on your room size, the main purpose for you speaker set, and personal taste . All our speaker sets are capable of providing deep, firm bass even without a subwoofer. However, for a true cinema experience complete with greater dynamic frequency response and greater dynamic range, we encourage you to consider purchasing a subwoofer for today's special effects packed movies.

A subwoofer is a speaker designed exclusively to reproduce a range of very low frequencies (20-200Hz). It is typically powered by its own amplifier; a separate track (the ".1" in a "5.1" recording) is recorded for the subwoofer in home theater. It dramatically transforms your hometheater into a cinema celebration .

Emotion is often projected through a movie's soundtrack and a subwoofer reproduces the compelling low notes that can absolutely knock you out. If your budget allows, invest in a good powered subwoofer- it is definitely a SOUND investment.



Are high performance cables worth the high price?

Speakers sound only as good as the cables used to connect them, so don't let low-grade speaker wires be the weak link in your audio system.

The supporting technology of great speaker cables is quite clear. In order to send an audio signal from one end to another with minimal signal loss, you require:

  • A proper thickness (lower the gauge, thicker the cable)
  • High ranked (99.99%) Oxygen Free Copper (OFC)
  • A large number of singular strands of wire to put together each cable

To ensure the overall performance of our systems, and to avoid the usual overpricing of accessories, we have developed and manufactured our own high performance cables and stands to sell exclusively with our systems. Due to the high praise and demand of these products from its users, we have now decided to sell these accessories to the public to pass on the savings to you.



How dose your "FREE speakers cables" offer work?

In order to ensure the ultimate performance of our systems, and to avoid the usual overpricing of cables, we have developed and manufactured our own high performance audio cables to sell exclusively with our systems.

Now you can have these high end speaker cables for FREE when you purchase speakers as a set. Additional speaker cables will be charged according to our special direct price. You can also upgrade to different cables with additional cost. Please E-mail us at order@hometheater2u.com to find out the actual cost.

SPEAKER SET
FREE
High-end Speaker Cable
( for front speakers )
Suggested Retail
FREE
High-end Speaker Cable
( for surround speakers )
Suggested Retail
Your Savings
ROSE
25' Type D Cable
$39
80' Type D
Cable
$99
$138
NATURE
25' Type B Cable
$69
80' Type D Cable
$99
$168
POLAR LIGHT
25' Type B Cable
$69
80' Type D Cable
$99
$168
CHOPIN SA
25' Type B Cable
$69
80' Type D Cable
$99
$168
CHOPIN LE
20' Type A Cable
$99
80' Type C Cable
$149
$248
3D MATRIX
(pair)
20' Type A Cable
$99
N/A
$99

CABLE TYPE
D
C
B
A
IMAGE
DESCRIPTION
13 AWG., 315 strands x 2 conductors, Oxygen-Free Copper.
13 AWG., 2 conductors, high strand count, Sliver plating Oxygen Free Copper.
11 AWG., 2 conductors, high strand count, 6N Oxygen-Free Copper.
9 AWG., Bi-Wire (4 conductors), high strand count, 6N Oxygen-Free Copper.



What is the shipping cost?

We take the guess work out of calculating the actual shipping cost. You pay a flat fee according to your total purchase amount, and the rest of the actual shipping cost is on us. There are no surprise costs!
If you order light-weight items only (i.e. cables ), we will charge you the actual shipping cost if it costs less than our flat fee.

A Total Order UPS Ground* (in most case) UPS 2nd Day Air **
$0 - $49 $5 Actual UPS Rate
$49 - $99 $7 Actual UPS Rate
$100 - $299 $15 Actual UPS Rate
$300 - $499 $25 Actual UPS Rate
$500 - $699 $35 Actual UPS Rate
$700 - $899 $45 Actual UPS Rate
$900+ $50 Actual UPS Rate
*Continental US only
**Orders shipping to Hawaii, Alaska, must ship via 2nd day air,
the UPS shipping calculator will not accept packages over 150 lbs, E-mail us to find out the actural shipping cost whenever you received the warning message.



When can I receive my order?

We ship most of our products directly from Tempe, AZ 85284, and occassionally from overseas.

Orders received usually ship the next business day. UPS does not deliver on Saturdays, Sundays, or holidays observed by UPS. Ground shipments usually take 2-5 business days depending on your location. Please also note that orders not paid by credit card do not ship until the actual payment has been received and cleared.



How do you ship the order?

We use only the most reputable shipping services ( Mainly UPS ), and partner with Freight Delivery companies for oversized orders. Expedited shipping is available at an additional cost. Please contact us at shipping@hometheater2u.com if you would like to expedite your shipment or if you have any shipping related questions.



Can you ship to APO/FPO, P.O. boxes or international addresses?

Sorry, we currently do not ship to APO/FPO addresses, P.O. boxes or international addresses.



Will you charge sales tax and other related costs?

Sales tax is added only to orders shipping to Arizona addresses.
(E-mail us before placing the order, you may qualify for FREE delivery and local discount)

Shipments to Canada incur a 7% tax charge to help cover the GST paid by HomeTheater 2U.

Orders shipping to Canada will incur an additional $35 surcharge to cover extra freight and customs clearing charges. This surcharge is not refundable as part of our 30-day guarantee. Duty into Canada is paid by HomeTheater 2U. Air shipments into Canada may take longer than two days and ground shipments can take up to 14 days depending on customs.



How do I know if my order has shipped?

Upon completion of your order, you will receive an email confirmation from us with the details of your order. As soon as tracking information becomes available, you will receive a second email with a tracking number and a link to the shipping service where you can track your package.



How do I track my order?

Upon completion of your order, you will receive an email confirmation from us with the details of your order. As soon as tracking information becomes available, you will receive a second email with a tracking number and a link to the shipping service where you can track your package.

For UPS shipments (tracking numbers that begin with “1Z”), call 1.800.782.7892 or visit www.ups.com to track your order.
For FedEx shipments (tracking numbers that begin with “04”), call 1.800.GOFEDEX or visit www.fedex.com to track your order.

If your purchase is being delivered via a freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment.



How does Freight Delivery work?

If your purchase is being delivered via a freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments coming via freight are brought to the curb side only. Please note the following important details about freight delivery:

1) You will be responsible for moving the item into your home once it has been removed from the truck at curb side. Freight delivery personnel are not required to move the item beyond curb side (some will do so if you ask politely and offer a nice tip).

2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order. For any questions regarding freight delivery, please contact us via email at shipping@hometheater2u. com. Please include your order number in all communications.



How do I return my order?

You're covered by a risk-free 30-Day Money-Back Guarantee — you can return any item under FBS and Phoenix brand names, for any reason within 30 days for a quick refund or exchange — whichever you prefer! On top of that, we'll also cover the cost of the return shipping for the first time buyer. Click here for more details.

Due to the high cost & low profit margin of the Marantz VP-1252 DLP projector, we will charge a 5% restocking fee for returns not caused by defects, and the shipping cost is not refundable in any case.



What is your return Policy?

Speakers

Undamaged FBS and Phoenix speakers may be returned anytime within the first 30 days of purchase, and refunded under our 30-Day Guarantee.

FBS and Phoenix speakers that fail to function properly with no signs of mistreatment, may be returned for repair or replacement under our Five Year Warranty.

Others

You can return any other products within 30 days of receiving them. Returned items must be in their originally packaged condition and be appropriately authorized or they will not be accepted. You may obtain an authorization number by calling us at (480) 838-3881, or emailing us at return@hometheater2u.com. You will receive further instructions from us after receiving our authorization.

We'll gladly exchange our products or give you a refund for the full amount of the merchandise, minus original shipping— whichever you prefer. No re-stocking fees and no questions asked: we will arrange return pickup and pay for the cost.

Due to the high cost & low profit margin of the Marantz VP-12s2 DLP projector, we will charge a 5% restocking fee for returns not caused by defects, and the shipping cost is not refundable in any case.




CUSTOMER COMMENTS


Shipping Charges of speakers are based on the dollar amount of your order and range from $5 to $50. 2nd Day Air is available at higher rates.
Experience our fine home theater speakers & stereo speakers in your own home risk free. For details click the 30-Day Guarantee button
Solution Graphics

General information: info@hometheater2u.com
Order Information: order@Hometheater2u.com

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Home theater 2u is not responsible for any typographical errors. All typographical errors are subject to correction



home theater speakers . news

We are excited to annouce our

wireless Speakers solutions

FREENIX BS : High-end wireless (hybrid) digital amplifiers / speaker stands
which have been selected as

CES Innovations 2005 Awards Honoree

Wireless Speakers Award


Thanks for your awesome response!

Our New Exquisite Collections of Home Theater Speakers & Wireless Speakers at CES 2005 exhibition was a wonderful success!

COME VISIT US
at

FIREBIRD SOUNDS
High Performance Home Theater & Audio Speakers, Alexis Park, Room 2251.
Las Vegas, Nevada.
January 5-8, 2006


CES Highlights.


wireless home theater speakers

We've Gone Wireless!

We are so excited about our new lines of high end wireless speakers & wireless products, we can't hide the news anymore.

These applications utilize state of the art digital wireless technology combined with highly efficient super compact amplifiers that provide a performance good enough to satisfy audiophiles.

Wireless Speakers, Wireless Subwoofer & Applications

home theater . wireless speakers

Sneak a peek at
our Wireless Home Theater Speakers


home theater speakers speacial
SPECIAL OFFER!

We have prepared special discount prices for the high end home theater speakers and equipments from the CES show floor in our"SPECIALS" Section.

To ensure you won't miss any special home theater speakers & products offers, sale promotions and new products updates, subscribe to our Home Theater 2U newsletter

Subscribe.

Enjoy our Home Theater Speakers & Wireless Speakers!